Privacy Policy

Who We Are

Lisbon Tour Experience is operated by MYKT – TRANSPORTES, Unipessoal LDA, a licensed private tour operator based in Lisbon, Portugal (RNAAT n° 512/2025, NIF: 517161702). We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.

Contact: info.lisbontourexperience@gmail.com

What Data We Collect

When you submit a booking request or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number / WhatsApp
• Tour date and preferences
• Number of guests
• Any special requests you provide

We do not collect sensitive personal data such as payment card details through our website. Payments are handled separately and securely.

How We Use Your Data

We use your personal data solely for the following purposes:

• To process and confirm your tour booking
• To communicate with you regarding your reservation
• To respond to your inquiries
• To improve our services based on feedback

We do not use your data for automated marketing without your explicit consent. We never sell or share your personal data with third parties for commercial purposes.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Contractual necessity — to fulfil your booking request
• Legitimate interest — to communicate with you about your tour
• Consent — where you have voluntarily provided your information

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 3 years for accounting and legal compliance purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of your data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data
• Right to restriction — limit how we process your data
• Right to data portability — receive your data in a structured format
• Right to object — object to processing based on legitimate interest

To exercise any of these rights, please contact us at info.lisbontourexperience@gmail.com. We will respond within 30 days.

Cookies

Our website uses a cookie consent banner that appears on your first visit. No analytics or tracking cookies are placed until you make a choice. You have two options:

• Accept all — enables essential cookies and anonymous analytics (Google Analytics) to help us understand how visitors use our site
• Essential only — only cookies required for the website to function are stored; no analytics or tracking data is collected

Your cookie preference is stored for 180 days (6 months), in line with CNPD (Portuguese Data Protection Authority) recommendations. After this period, the banner will reappear so you can update your choice. You can also change your preference at any time by clicking the settings icon (⚙) in the bottom-left corner of any page.

We use the following types of cookies:

• Essential cookies — required for site functionality (e.g. remembering your cookie preference). These do not require consent under GDPR.
• Analytics cookies — Google Analytics with IP anonymisation enabled. Only loaded after you click "Accept all". Used to understand site traffic, popular pages, and visitor countries. No personal data is shared with advertisers.

We do not use advertising cookies, social media tracking pixels, or any third-party marketing tools.

Third-Party Services

We use the following third-party services which may process data:

• Google Analytics — anonymous site usage statistics (only if you consent via cookie banner). IP anonymisation is enabled. Google Privacy Policy
• Google Maps — for location display on tour pages. Google Privacy Policy
• WP Mail SMTP — for secure email delivery of booking confirmations
• SiteLock — for website security monitoring

None of these services are used for advertising or remarketing purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is secured with SSL encryption and monitored by SiteLock.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD):