Privacy Policy
Last updated: February 2026
1. Who We Are
Lisbon Tour Experience is operated by MYKT – TRANSPORTES, Unipessoal LDA, a licensed private tour operator based in Lisbon, Portugal (RNAAT n° 512/2025, NIF: 517161702). We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.
Contact: info.lisbontourexperience@gmail.com
2. What Data We Collect
When you submit a booking request or contact us, we may collect the following personal information:
- Full name
- Email address
- Phone number / WhatsApp
- Tour date and preferences
- Number of guests
- Any special requests you provide
We do not collect sensitive personal data such as payment card details through our website. Payments are handled separately and securely.
3. How We Use Your Data
We use your personal data solely for the following purposes:
- To process and confirm your tour booking
- To communicate with you regarding your reservation
- To respond to your inquiries
- To improve our services based on feedback
We do not use your data for automated marketing without your explicit consent. We never sell or share your personal data with third parties for commercial purposes.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR Article 6:
- Contractual necessity — to fulfil your booking request
- Legitimate interest — to communicate with you about your tour
- Consent — where you have voluntarily provided your information
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 3 years for accounting and legal compliance purposes.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure — request deletion of your data
- Right to restriction — limit how we process your data
- Right to data portability — receive your data in a structured format
- Right to object — object to processing based on legitimate interest
To exercise any of these rights, please contact us at info.lisbontourexperience@gmail.com. We will respond within 30 days.
7. Cookies
Our website uses cookies to ensure basic functionality and improve your experience. These may include essential cookies, analytics cookies, and third-party cookies (such as Google Maps). You can manage your cookie preferences through your browser settings or our cookie consent banner.
8. Third-Party Services
We use the following third-party services which may process your data:
- Google Maps — for location display (Google Privacy Policy applies)
- WP Mail SMTP — for email delivery
- SiteLock — for website security scanning
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is secured with SSL encryption and monitored by SiteLock.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
