Privacy Policy
Transparent, secure, and respectful handling of your personal information
Introduction
At Lisbon Tour Experience, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your trust is our most valuable asset.
By using our website and services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.
Data We Collect
We collect several types of information to provide and improve our services to you:
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Information | Name, email, phone number, address | Booking confirmation, communication |
| Booking Details | Tour preferences, dates, group size | Service delivery, customization |
| Payment Information | Card details (processed securely) | Transaction processing |
| Technical Data | IP address, browser type, device info | Website optimization, security |
| Communication Data | Emails, chat messages, feedback | Customer support, service improvement |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data) unless required for specific tour requirements (e.g., accessibility needs) with your explicit consent.
How We Use Your Data
We use the information we collect for various purposes:
- Service Delivery: To process bookings, provide tours, and manage your experience
- Communication: To send booking confirmations, updates, and respond to inquiries
- Personalization: To tailor tours to your preferences and interests
- Payment Processing: To handle transactions securely
- Legal Compliance: To meet regulatory requirements and legal obligations
- Marketing: To send promotional materials (only with your consent)
- Improvement: To enhance our services and website experience
We process your data based on: (1) Contractual necessity for service delivery, (2) Legal obligations, (3) Your consent for marketing communications, and (4) Legitimate interests for service improvement.
Data Sharing & Disclosure
We respect your privacy and do not sell your personal data. We may share information with:
- Service Providers: Payment processors, email services, and IT support
- Tour Guides: Necessary information for tour delivery
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale
All third parties are carefully vetted and required to protect your data in accordance with GDPR standards.
Data Protection & Security
We implement robust security measures to protect your personal data:
- Encryption: SSL encryption for data transmission
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Protected servers with regular security updates
- Training: Staff training on data protection principles
- Incident Response: Procedures for data breach management
Your data is processed within the European Economic Area (EEA). If transfers outside EEA occur, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms.
Your Data Protection Rights
Under GDPR, you have several rights regarding your personal data:
- Right to Access: Obtain copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a readable format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us using the details below. We respond to all legitimate requests within one month.
Policy Changes & Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or email.
Continued use of our services after changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly for the latest information.
Contact & Complaints
For questions about this Privacy Policy or to exercise your data protection rights, contact us:
Email: privacy@lisbontourexperience.com
Phone: +351 916 562 191
Address: MYKT – TRANSPORTES, Unipessoal LDA, Lisboa, Portugal
You have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not addressed your concerns adequately.
Our Compliance Framework
We adhere to the highest standards of data protection and privacy
GDPR Compliant
Fully compliant with General Data Protection Regulation requirements for EU citizens
Data Encryption
All sensitive data encrypted in transit and at rest using industry-standard protocols
Transparent Processing
Clear communication about how and why we process your personal information
Legal Compliance
Adherence to Portuguese and European data protection laws and regulations
Questions About Your Privacy?
Our team is here to address any concerns about your data protection and privacy rights.
Contact Our Privacy Team 📧